PRIVACY POLICY

At Thalnorlis, we take your privacy seriously. This Privacy Policy explains how Thalnorlis.com (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website, make a purchase, or otherwise interact with our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

Collection and Use of Personal Data

Personal data is information that can be used to identify you directly or indirectly. It may also include information that becomes identifiable when combined with other data.

Personal data does not include information that has been permanently anonymized or aggregated so that it can no longer reasonably be used to identify you.

Safety and Security

We process personal data in a lawful, fair, and transparent manner and limit our collection and use of information to what is reasonably necessary for the purposes described in this Privacy Policy.

We use appropriate technical and administrative measures to help protect your information and may use personal data to verify accounts, identify suspicious activity, prevent fraud, investigate potential violations of our policies, and maintain the security of our website and services.

What Personal Data We Collect

Information You Provide to Us

We may collect information that you voluntarily provide when you:

• Create or manage an account
• Place an order
• Contact our Customer Support team
• Participate in surveys or promotions
• Use online help or chat features
• Otherwise communicate or interact with us

When you make a purchase, we may collect information related to your transaction, including:

• Name and contact information
• Billing and shipping addresses
• Order and transaction information
• Account and authentication information
• Payment-related information necessary to complete your purchase

Payment information may be processed by our payment service providers in accordance with their own privacy and security practices.

Information We Collect Automatically

When you visit or use our website, we may automatically collect certain technical and usage information, including:

• Device type
• IP address
• Operating system
• Browser type
• Device identifiers
• Website usage information
• Diagnostic information
• Approximate location information

Where available, we may use IP addresses, device information, and similar technologies to estimate your general location and improve the functionality and performance of our services.

How We Use Your Personal Data

We may use the personal information we collect to:

• Process and fulfill your orders
• Provide and improve our products and services
• Communicate with you regarding your account or purchases
• Respond to questions and Customer Support requests
• Improve website functionality and customer experience
• Conduct analytics, research, and internal audits
• Personalize content and advertising where permitted
• Measure the effectiveness of marketing campaigns
• Detect and prevent fraud or suspicious activity
• Comply with legal and regulatory requirements
• Protect our rights, customers, and business operations

Marketing Communications

Where required by applicable law, we will obtain your consent before sending promotional or marketing communications.

You may opt out of marketing emails at any time by following the unsubscribe instructions included in our emails or by contacting us.

Where your consent is required for a particular use of your personal information, you may withdraw that consent at any time, subject to applicable law.

Cookies and Similar Technologies

What Are Cookies?

Cookies are small data files stored on your browser or device when you visit a website.

We may also use similar technologies, including device identifiers, local storage, pixels, and other technologies that perform comparable functions. For simplicity, we refer to these technologies collectively as “cookies.”

How We Use Cookies

We may use cookies to:

• Operate and maintain our website
• Remember your preferences
• Improve website performance
• Understand how visitors use our website
• Personalize content
• Measure advertising performance
• Improve security
• Provide a more convenient shopping experience

The specific cookies used may vary depending on the services, features, and pages you access.

Disclosure of Personal Data

We may share certain personal information with trusted service providers and business partners that assist us in operating our website and providing our products and services.

These parties may support activities such as:

• Order fulfillment
• Payment processing
• Shipping and delivery
• Website hosting and operation
• Customer service
• Data analytics
• Advertising and marketing services
• Fraud prevention and security

We only share information when reasonably necessary for these services and in accordance with applicable privacy requirements.

We do not share personal information with third parties for their own independent marketing purposes without your consent where such consent is required by law.

Legal Obligations and Business Transfers

We may disclose personal information when reasonably necessary to:

• Comply with applicable laws or legal processes
• Respond to lawful requests from governmental or regulatory authorities
• Enforce our Terms and policies
• Investigate fraud or suspected illegal activity
• Protect our legal rights
• Protect the safety of our customers, users, or business operations

If Thalnorlis is involved in a merger, acquisition, restructuring, joint venture, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

International Data Processing

Depending on where you live, your personal information may be processed or stored in jurisdictions outside your country of residence.

Where required by applicable law, we take appropriate measures to protect personal information transferred internationally.

For individuals located in the European Economic Area (EEA), personal data will be processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

When processing relies on your consent, you may withdraw that consent at any time.

Children’s Privacy

Our website, products, and services are intended for adults.

We do not knowingly collect, use, or disclose personal information from children under the age of 16, or the applicable minimum age required by local law.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete that information.

If you believe that a child has provided us with personal information, please contact us.

Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Restrict certain processing activities
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request a portable copy of certain personal information
• File a complaint with the appropriate data protection authority

To help protect your privacy and security, we may need to verify your identity before processing certain requests.

Some requests may be limited or denied where permitted or required by applicable law.

We will respond to valid privacy requests within the timeframe required by applicable law.

Third-Party Websites and Services

Our website may contain links to third-party websites, services, products, or applications.

We are not responsible for the privacy practices, security practices, or content of third-party websites or services.

This Privacy Policy applies only to information collected through our own website and services.

We encourage you to review the privacy policies of any third-party websites or services before providing them with personal information.

Data Security

We use reasonable technical, administrative, and physical safeguards designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes, and complying with legal obligations.

A longer retention period may apply where required or permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or regulatory obligations.

Any updated version will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Your continued use of our website and services after an updated Privacy Policy becomes effective will be subject to the revised policy, to the extent permitted by applicable law.

Contact Us

If you have any questions regarding this Privacy Statement or its implementation, here is how you can reach us: Customerservice@vip-heze.com