SHIPPING POLICY

These Shipping Terms apply to all orders placed through Thalnorlis.com, including orders made through our website or mobile site.

Throughout this policy, “you” and “your” refer to the customer, while “we,” “us,” and “our” refer to Thalnorlis.

By placing an order with us, you confirm that you have read, understood, and agreed to the terms outlined in this Shipping Policy. We recommend reviewing this information carefully before completing your purchase.

1.1 PRODUCT ORIGINS

Thalnorlis.com is a global company that collaborates closely with top worldwide merchants from across the world to source materials and provides you with the most distinctive goods on the market at the best pricing. As a great destination for the top items, we work with a wide range of carriers in Europe, Asia, and North America, including USPS, Canada Post, and others.

Our warehouses are located all over the world, with the majority of them in Southeast Asia, such as Singapore, Vietnam, and India.

1.2 ORDERING

The ordering options available to you are via thalnorlis.com. Please visit our pages for further information.

An order confirmation email will be sent to you after you complete the purchase, including the order number and the order details. Also, a shipping confirmation email that includes the shipment information will be sent to you after we process your order successfully. 

If you have not received the order confirmation email within 6 hours of placing your order, please contact us at Customerservice@vip-heze.com

Order Processing Time:

Once your order has been placed, please allow approximately 1–2 business days for processing and preparation before shipment.

When your order ships, you will receive a Shipping Confirmation email containing your tracking number and a link to track your package.

Please allow up to 5–7 business days for tracking information to become available or update in the carrier’s system after shipment.

Order processing may take longer if we are unable to verify your payment information or if the shipping address provided is incomplete or incorrect. To help avoid delays, please review your order details carefully before completing your purchase.

Estimated Delivery Time:

Below are our estimated delivery timeframes. Please note that delivery dates are estimates and may vary slightly due to holidays, carrier delays, weather conditions, or other factors beyond our control. We’ll always do our best to ensure your order reaches you as smoothly and promptly as possible.

While we do our best to ensure your order arrives within the estimated delivery timeframe, occasional delays may occur due to circumstances beyond our control, including:

• Severe weather or natural events
• Carrier delays or service disruptions
• Labor strikes or transportation disruptions
• High-volume periods, including holidays
• Oversized or bulky shipments
• Customs or other unexpected transit delays

If your order is affected by a significant delay, we’ll do our best to keep you informed and provide any updates available to us.

Please note that delivery dates are estimates and may vary depending on the destination, carrier, and other circumstances outside of our control.

Shipping Guarantee

We’re committed to providing a reliable delivery experience. If your order takes more than 30 days to arrive after shipment, please contact our customer support team.

For orders that included a shipping charge, we may refund the applicable shipping fee. For orders that qualified for free shipping, appropriate compensation may be offered depending on the circumstances.

60-Day Delivery Protection

If your order has not been delivered within 60 days from the shipment date, please contact us so we can review the shipment status.

If the package is confirmed as lost or undelivered, you may be eligible for a full refund or replacement for the affected item.

Please note that delays caused by incorrect shipping information, refused deliveries, customs procedures, or other circumstances outside the carrier’s reasonable control may not qualify for this protection.

International Delivery

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are determined by local customs authorities and are the responsibility of the customer.

Because customs requirements vary by country, we recommend contacting your local customs office for information regarding possible fees before placing your order.

International delivery times may vary depending on the destination. In rare cases, delivery may take 4–6 weeks or longer, particularly for remote locations or during customs processing.

Please note that customs clearance procedures are outside of our control and may result in additional delivery delays.

Certain destinations may also require additional shipping charges due to location, shipping restrictions, or carrier requirements. If additional charges apply, we will provide the relevant information whenever possible.

Incorrect Shipping Address

Please carefully review your shipping address before completing your order. Customers are responsible for providing accurate and complete delivery information.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the information before your order is processed or shipped, but address changes cannot be guaranteed once fulfillment has begun.

Once an order has shipped, we are generally unable to change the delivery address.

If a package is returned to us because of an incorrect or incomplete address, we will contact you to discuss available options, which may include reshipment or a refund in accordance with our applicable policies.

Refused or Undeliverable Packages

A package may be considered undeliverable if:

• The recipient refuses the delivery.
• Multiple delivery attempts are unsuccessful.
• The recipient fails to collect the package from the carrier within the required timeframe.
• The shipping address is incomplete, incorrect, or otherwise undeliverable.

If a package is returned to us, we will review the circumstances and contact you regarding the available resolution.

Packages that are refused, abandoned, or remain unclaimed may not be eligible for a full refund, and any return shipping costs, customs fees, or other charges incurred may be deducted from the refund where applicable.

We offer the following shipping options to ensure your order arrives in a timely and secure manner:

Standard Shipping

• Order Total: $0.00 – $49.99

• Shipping Fee: $6.99

Express Shipping

• Available for all order amounts

• Shipping Fee: $10.95

Free Shipping

• Order Total: $49.99 and above

• Shipping Fee: Free

Orders are shipped using our standard shipping service unless an Express Shipping option is selected at checkout.

Estimated delivery times may vary depending on the destination, shipping method selected, carrier availability, and other factors that may affect transit.

If you have any questions about your order, shipping, or delivery, please feel free to contact our Customer Support team. We’ll be happy to assist you.